Do you have insurance?
Yes. Bay City Bouncers carries a general liability insurance policy. A copy of our insurance contract is available for review at anytime. We can ad a corporation, county, city, or church, as a temporarily insured party under our policy for any event.

How many children can use the jump at once?
Most of our jumpers will hold 8-10 children, or 4-6 teenagers or adults. The rules for the number of people who safely fit in the unit at one time are posted on the unit itself and should be strictly adhered to.  We ask that you supervise your guests, and make sure all participants adhere to the rules provided with your rental agreement. 

How can I reserve a jumper?
You can call, fax, or email us and we'd be happy to add you to our calendar!

Is there a deposit required?
No. However, we do ask for a credit card to confirm your reservation, but you may pay with cash, check, or credit card. You payment isn't due until the day of your event!

How far in advance do I need to reserve?
We suggest 2-4 weeks before your scheduled event, but we will do our best to accommodate last minute bookings! 

Do you deliver to my area?
We will deliver anywhere in the Bay Area! Call us if you feel you may be out of the way.

How much room do you need for delivery of the jump?
A standard gateway to your back yard is usually fine for our basic jumpers. If you don't have a side gate or easy access to where you would like the jumper set up, please let us know at the time of reservation.

Can you set up on my driveway?
Yes. The driveway needs to be flat. A slight slope is o.k., but the flatter the driveway the better. We secure the jumper with either stakes or sandbags depending on the situation and surroundings.

What type of surface can set up on?
We prefer lawns, but just about any surface will do. However, we will not set up on excessively wet or muddy surfaces.

Do you set up in parks?
Yes. You will need to check with the parks department to find out which parks they allow jumpers in and what is required to set one up. (Power supply, or generator, adequate space).

Is electricity needed?  What if its not available?
Yes. We will bring up to a 100 foot extension cord with us, so you'll need a standard 110v outlet near the set up area. A generator can be used in areas where electricity is not available.

What if it is raining on the day of my party?
If it is raining, or there is a threat of rain on the day of your party, there is no fee for cancellation. We will call you the night of the party if there are any weather concerns. A light sprinkle won't effect the unit and should not disrupt jump time. However, if it starts to rain hard or the wind picks up we advise you remove everyone from the unit and deflate it.

What are delivery & pick-up times? 
We will deliver and pick up according to your needs. Typical rentals last about 5-6 hours. If you would like to keep the unit overnight, this can be arranged at an additional charge. The renter is responsible for any stolen or damaged property so it must be kept in a locked yard.

How long does it take to set up? 
About 30 minutes.
 
Do you deliver on holidays?
Yes. Please provide us with as much lead time as possible.